1. Let's Go Shopping!
To place an order, simply shop our collections of items for your home, children and babies, and more. Once you have selected an item you love, you will be presented with the chance to add embroidered customizations before adding the item to your cart. Customizations often include the text or shapes to be embroidered and the fonts and thread colors used on the piece.
2. Checking Out
Before checking out, you will have an opportunity to leave additional instructions or notes you’d like to include with your order. Please ensure you provide accurate contact information so we can reach out with questions or clarifications needed.
3. Waiting For Your Order
Our standard turnaround time is three to four weeks, unless otherwise specified on our website. Customers will be alerted of any changes to this timeframe made after an order is placed. For those needing their order sooner than three to four weeks, we offer an expedited option for an additional fee. This option ensures your order jumps the line and is in your hands by the date you need it.
4. Shipping Your Order
Shopify will automatically email you the shipping details and tracking number once your order is completed and shipped.It is of the utmost importance that your email address is correct so you can receive these notifications. Chap & Graham utilizes USPS Priority Mail, and orders typically arrive three to four days after shipping.